Service & maintenance

Our dedicated services have set starting rates. Additional labour for in-town service is $125 per hour.

Service within our extended network is available, but a trip charge applies. Any applicable charges can be reviewed during booking confirmation.

Our primary service areas include Canmore, Banff, Cochrane, Rocky View County and surrounding Bow Valley communities.

Our extended service network can reach areas around and beyond Calgary city limits, subject to a trip charge.

We service the brands we carry and support. For other brands, we review requests individually and may be able to assist with major components such as pumps, heaters, circuit boards, filters and covers, depending on parts availability.

Not sure whether we can help? Email service@aquafireleisure.com with your product details.

You can select a preferred date and time when submitting your online request. Once the service coordinator approves your booking, you'll receive a morning or afternoon arrival window.

Arrival at a specific time cannot be guaranteed. Earlier jobs and unexpected repairs can affect the schedule.

Most dedicated services show an estimated duration when you book. Diagnostic and service calls can often be assessed within about 30 minutes.

If additional work is needed, our technician may complete it the same day or arrange a return visit, depending on the work and schedule.

Our technicians work in a range of weather conditions. However, extremely cold temperatures or unsafe conditions can prevent certain repairs or maintenance. If that happens, we may need to postpone the visit.

For urgent freeze-protection concerns, contact our team to discuss safe temporary heating or other options. Garage relocation may be possible in some cases and involves additional fees; do not attempt to move a filled or connected hot tub yourself.

Our service network handles a high volume of requests. Online-only booking helps us capture the right information, track each request and keep communication with our service coordinator organized.

Once a booking is confirmed and payment is collected, it is considered firm under our service booking policy. If your plans change, services may be rebooked with at least 24 hours' notice.

Any applicable consumer rights and required exceptions still apply.